PickTrace is proud to be a team of diverse backgrounds, skill sets, and interests. Each week we highlight members of our team to learn about what makes them, and PickTrace, unique.

Get to know PickTrace’s Senior Implementation Manager, Paulina Moreno!

What is your favorite part of being an IM?

  • I think we get the best of both worlds because we get to work directly with the customer out in the field – and then we also get the benefit of also working with them on the office side
  • I think that might be my favorite part – having the best of both spaces
  • I love that what we do is always changing. You never have the same day twice – you’re always on a different collaborative project or have the flexibility to work on self-driven projects
What’s a favorite memory from working at PickTrace
  • Being out in the field.  The first few years I was  out a lot with other IMs and I felt so lucky to have such great coworkers.  Traveling with the other IMs was the perfect intro to the PickTrace culture.
  • Also being in the field working with pickers, sorting through their issues, what they’re struggling with. I don’t know why I love this memory so much, but one time [Implementation Manager] Max and I were looking for a crew leader so we asked a picker if he’d seen the CL and all the pickers started shouting ‘Mayor’ to help find him
  • On the office side – I’m really grateful to work with good clients. I think we have great customers. A few months ago I told one of our clients that I collect little espresso mugs and a later they went on a trip and sent me one of those little mugs in the mail. It makes me feel appreciative of the customers we have and the people we work with.
When you were a child, what did you want to be when you grew up?
  • I wanted to be a vet – I wouldn’t do it now that I think back – but I loved animals and taking care of pets. I didn’t know biology at a young age, so I didn’t understand what it implied
What was your first-ever job?
  • In college I just wanted to learn how to work and how a company operates, so I started a full time job my last year of college while I took nighttime classes. I worked 8-5 and was at school 6-10. It was a good experience to appreciate having free time once I graduated and had that time back.
  • I always knew that I wanted to eventually get a degree abroad.  Even though I really liked the job I had at the time and was comfortable with life, I decided to do my MBA in the US and that’s how I ended up here.
What are your hobbies and passions outside of work?
  • I love going on long walks and being out in nature. We live right by the beach so we’ll go on long walks by the beach and enjoy that
  • I love doing hot yoga but I’m taking a break right now
  • Spending time with family. My family is everything and I love spending time talking to my sisters and parents and being together whenever we can. Whenever I can, I usually travel home to see them every couple of months.
What’s the best advice you’ve ever received – or do you have a mantra you live by?
  • Over the past few years I’ve learned that the only thing that’s constant is change – and this is very much the PickTrace culture as well. I always try to look at things from a positive perspective, even if it’s negative and I appreciate change when it comes.
  • I really learned that when I moved to the US and had to deal with so much change. Since I’ve moved change really has been the only constant.
  • I now feel like I’m a much more positive person. I feel like I was very structured, I liked to have a plan…I still love structure and plans, but I let go of that a little bit and appreciate changes as they come and try to see the positive in them
If you were a fruit or vegetable what would you be and why?
  • I would probably be a banana – I think on the outside I tend to look a bit serious and quiet, and on the inside I’m warm and squishy.


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